Q: What currency are these quoted prices in?

A: All pricing is in Australian Dollars and includes all taxes (called GST in Australia). There are no hidden extras.

Q: When ordering a phone, what am I paying for?

A: You are paying for a cellular phone for your own use. The phone prepay account will be preloaded with a certain amount of credit – for your initial use. You may top-up the account as much as you need. The phone is registered with the local company so you get service as a local Australian: No incoming call fees. No roaming fees.

The initial payment will include the hire fee, a refundable bond on the phone and the initial prepay balance. When the phone returns to Phone Hire Australia you will be fully refunded the bond provided the phone is returned in similar condition as you received it and return the charger, battery etc as received.

You pay ‘Phone Hire Australia’ for hiring the phone. The communication fees are paid directly to the cellular company by buying top-up vouchers.

Q: What is an approved delivery address?

A: Your product will be shipped to the delivery address prior to your arrival. The address can be your first-night hotel, car rental agency or a friend you visiting.  You are required to provide sufficient details: postal address or e-mail or contact phone. Alternately you can set the delivery address to any Australian PostShop where the package will be waiting for you.

Q: When do I get the product?

A: The product will be waiting for you at the delivery address on time. You just need to identify yourself.

Q: Can I use my own mobile phone with your SIM card in Australia?

A: In order to operate in Australia with local SIM card your phone needs to be a GSM phone that operates on a frequency of 900Mhz and open to other SIM cards (SIM unlock).

Q: what is the hire process?

A: The hire process starts with you submitting a reservation form and ends with you getting the product on the start date at the delivery address.
When we receive your reservation order and payment we check that the delivery address is valid and will hold the product for you.
Then we will send you a confirmation message that confirms the order, the delivery address and that the payment has been accepted. This message will also include your hire phone number in some circumstances depending on availability.

Q: What is the network coverage of Australia? Where can I use the phone or modem?

A: Phone Hire Australia provides mobile phones and modems from the major companies. If you suspect that you might travel places covered by one company and not the other, ask for a phone better serviced by that company. Coverage map here

Q: How do I return the product?

A: With our product you will receive a pre-addressed prepaid  envelope. Just put the product as you received it in the envelope and go to the nearest post shop for delivery. Please be aware of the PostShop opening hours and locations.

Q: What happens to my remaining phone balance when I return the phone or the prepay modem?

A: Unfortunately due to the expiry of unused prepaid credit by the Telco’s here in Australia we are unable to refund your unused credit as we do in New Zealand. We apologize for this and hope that the rules will change here and we are able to credit you in full for any used credit in the near future.

Q: When do I get the bond refund?

A: when we receive your product back we will inspect it and credit your account with the bond, usually the same day.